hl77 Privacy Policy

About Us & Purpose

hl77 operates a safe and trusted online gaming platform for users in Bangladesh. The purpose of this privacy policy is to inform you about what types of information we collect, why we collect it, how we store it, and when and with whom we may share it. We believe that honest communication is the foundation of transparency and trust.

In this policy, "we", "our", or "hl77" refers to the entity operating this platform. "You" or "user" refers to any person using our website. This policy applies in both English and Bengali, and in the event of any conflict, the Bengali version shall take precedence.

2.1 — Information You Provide Directly

When you register an account on hl77 or use our services, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity verification documents (national ID card, passport, etc.)
• Financial transaction details (related to bKash, Nagad, Rocket, Upay, or bank transfers)
• Any contact information you provide voluntarily

2.2 — Automatically Collected Information

When you visit the hl77 website, the following information may be collected automatically through technical means:

• IP address and device type
• Browser type, language, and version
• Date and time of access to the website
• Time spent on each page
• Information obtained from cookies and similar tracking technologies
• Referrer URL (where you came from before reaching our site)

2.3 — Transaction & Gaming Information

We record information about your gaming activity and financial transactions in our system. This includes deposit and withdrawal history, bonus usage records, gaming session data, and changes to your account balance. This information is retained to comply with applicable regulations and to ensure the security of your account.

3.1 — Providing Core Services

The primary purpose of collecting your information is to provide you with the best possible service. Specifically:

• Creating, verifying, and managing your account
• Processing and confirming financial transactions
• Applying bonus and promotion benefits to your account
• Personalizing your gaming experience according to your preferences
• Providing 24/7 customer service and support

3.2 — Security & Fraud Prevention

hl77 is committed to keeping its platform safe and protecting the interests of all users. For this purpose, your information may be used for the following:

• Detecting and preventing unauthorized account access
• Taking action against fraud and money laundering
• Verifying account authenticity (KYC process)
• Monitoring suspicious activity to prevent misuse
• Applying SSL encryption and other security measures

3.3 — Communications & Notifications

hl77 may use your contact information to communicate with you on important matters. This includes transaction confirmation messages, account-related notifications, information about policy changes, and customer service responses. If you do not want to receive promotional communications, you can let our support team know at any time.

3.4 — Responsible Gaming Support

We may use information about your gaming activity to promote responsible gaming. If we notice that your gaming patterns are concerning, we may offer support. This monitoring is done for your own protection. For more details, visit our Responsible Gaming page.

4.1 — Sharing Information with Third Parties

hl77 never sells your personal information. However, limited information may be shared in the following circumstances:

• Payment processors: Information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and bank transfer service providers
• Identity verification services: With authorized verification agencies to complete the KYC process
• Technology partners: Trusted technology companies that assist in operating the platform
• Legal obligations: In accordance with applicable law or valid directions from authorities

Before sharing information with any third party, we ensure they are bound to uphold our privacy standards. Protecting your information is always our top priority.

4.2 — What We Never Do

Out of respect for your trust, hl77 never does the following:

• Your personal information is never sold or rented
• Your information is never used for third-party advertising without permission
• Your financial details are never shared with anyone unauthorized
• Identity verification documents are never used outside the relevant process

5.1 — What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. hl77 uses cookies to keep the website running smoothly and to improve your experience.

We use the following types of cookies:

• Essential cookies: Essential for maintaining login sessions and ensuring core functionality
• Functionality cookies: To remember your language preferences and other settings
• Analytics cookies: To collect aggregate data for understanding site performance and usage

5.2 — Managing Cookies

You can instruct your browser to accept, reject, or delete cookies through your browser settings. Please note that disabling certain essential cookies may cause some important website features to not work correctly. Cookie management options are available in the settings menu of all major browsers.

6.1 — Data Retention Period

Your information is retained for as long as your account is active or as needed to provide services. We may retain certain information for longer periods where necessary to meet legal obligations, resolve disputes, and enforce our agreements. After account closure, we securely delete your information once applicable legal requirements have been met.

6.2 — Security Measures

hl77 applies industry-standard security measures to protect your information:

7.1 — Right to Access & Correct Information

As a user of our platform, you have the following rights:

• Right of access: You can find out what information we hold about you
• Right to correction: You can request correction of any inaccuracies in your information
• Right to deletion: In certain circumstances you can request that your information be deleted
• Right to object to processing: You can object to your information being used for specific purposes
• Right to data portability: You can request your information in an organized, readable format

To exercise these rights, contact our support team. We will respond to your request within a reasonable time. Please note that some information may not be possible to delete where required by legal obligations or for fraud prevention purposes.

7.2 — Account Closure Process

If you wish to close your hl77 account, inform our support team directly. After account closure, we will:

• Complete any pending transactions on your account
• Return any outstanding funds to your nominated payment method
• Delete your information subject to meeting legal requirements

Age Restriction

hl77 is for persons aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification during the registration process is an important part of our KYC procedure.

If we find evidence that a minor has opened an account, that account will be closed immediately and the related information will be deleted. If you are aware of such an incident, please notify our support team immediately.

Notice of Changes

hl77 may update this privacy policy from time to time. For any significant changes, we will:

• Display the updated date at the top of this page
• Notify registered users by email
• Clearly state a summary of the changes

Continuing to use the platform after any changes will indicate that you have accepted the updated policy. We therefore recommend that you review this page regularly.

Relationship with Other Policies

This privacy policy is part of hl77's overall legal framework. It should be read together with our Terms & Conditions and Responsible Gaming policy. In the event of any conflict, the terms of the specific policy shall prevail.